F.A.Q.

F.A.Q. Contents

Site Use And Searching
Checkout And Cart
Transcriptions
Misc.

If you have questions that aren't answered on this page please email them to This email address is being protected from spambots. You need JavaScript enabled to view it..




Site Use And Searching

Q. How do I find the song I'm looking for?
A. We have many ways for you to get hold of the transcription you need.
Firstly if you know the artist your selected song is by you can look through our Browse By Artist page. Here all artists currently in our collection are listed alphabetically.
If you know the drummer the song is by we have a Browse By Drummer page. This is great for finding out what other projects a drummer you like is involved in.
You can also look at what our Best Sellers and most Recent Additions are. If you are looking for a lot of songs by similar artists you can check our Full Albums collection.
Or if you are looking for something of a specific difficulty or speed you can try the filters on our Browse All page. This is great for narrowing down our collection to your specific criteria.
Finally there's our Browse By Chart Position page which shows our collection of transcriptions of songs currently in the charts.
There is also a search box in the top right of every page. Type an artist or a song title in here and if we have the score, the link to it will be shown.

Q. I want to check what your transcriptions are like before making a purchase, how can I do this?
A. We have a collection of Free Samples for this purpose.

Q. I require a transcription of a song not currently in your collection, can you help?
A. Sure can! Check the Transcription Requests page for full details.

Q. Can I change the currency prices are shown in?
A. You can do this with the drop down men at the very top of the screen. There is a small box, most likely saying '$USD' right now, click this and drop down menu will appear. Click on the currency you wish to use and all prices will automatically update. We currently support Dollars (US, Canadian, Australian and New Zealand), British Pounds, Euros and Japanese Yen.


Checkout, Cart and Orders

Q. What do order status's mean?
A. Order status's are used to describe what is happening with your order. There are 4 of these currently in use.
Created: This means the transaction for this order has started but is yet to be finished. At this point no payment will have been taken from you.
Confirmed: This means the transaction for this order has completed and payment will have been taken from your account. In the email notifying you of a change to this status there will be links to all relevant files.
Cancelled: This means the order has been cancelled. This could happen before or after payment has been taken so if you require a refund you will need to contact This email address is being protected from spambots. You need JavaScript enabled to view it..
Refunded: This means the payment for this order has been sent back.

Q. Do you offer any discounts?
A. We can currently offer discounts on especially large orders. If you are looking to put through such an order please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. and we will work out the details. There is currently an ongoing 20% sale on all transcriptions across the site.

Q. There was a problem with my order, what do I do?
A. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number and details of the problem.

Q. How do I pay for my order with a credit/debit card?
A. This can be done through paypals interface. Proceed through the drumscore.com checkout as normal, once you get to paypal you will need to select 'Pay With a Debit or Credit Card' which can be found underneath the login box. You can then follow the on screen instructions.
A small selection of customers have reported problems with paypal not allowing them to use this method. If this happens to you please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Q. How do I view my old orders?
A. Login to your drumscore.com account. Go to the 'Account' item on the menu bar. Select 'Store' then 'View Your Orders'. Alternatively you can click 'Main' under the 'Account menu item. At the moment you can only use this to view which songs you have previously ordered and the current status of all your orders.

Q. How long do I have to download my transcription?
A. There is currently a 24 hour time limit to download your files.

Q. My download link has expired, what do I do?
A. Not to worry, just contact This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number and username and this can be sorted out.

Q. I have lost a file I ordered, what can I d?
A. We will gladly send out this file to you again, just contact This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number and username and this can be sorted out.


Transcriptions

Q. What software do you use?
A. I use Sibelius for all transcribing. If you are looking for software for personal use and don't want to spend a lot of money MuseScore is a very good free alternative.

Q. How accurate are drumscore.com transcriptions?
A. Very accurate is the short answer. The long answer is that it varies between songs. A long, complex song is more likely to contain small errors than a short simple one. Every effort is put into ensuring the accuracy of our transcriptions. Each song is proof read, in some cases many times. We also use MP3 speed altering software which makes the transcribing process much more accurate. If you do spot a mistake feel free to report it to us and we will rectify the problem.

Q. What should I do if I think there is an error in a transcription?
A. Contact us on This email address is being protected from spambots. You need JavaScript enabled to view it.. We will then proof read the song again and send out a modified copy to you via email.

Q. It looks like some bars are missing from my score, what's going on?
A. This is most likely down to the way we note bar numbers. In a drumscore transcription every bar is accounted for. So when repeat marks (including D.C. al coda) are used, the next bar number to be shown will account for the fact that a repeat has just happened.

Q. I don't understand what part of my transcription means, what should I do?
A. Guides for Notation and Structure markings are available. These can be found here.
If you have a more specific question please contact This email address is being protected from spambots. You need JavaScript enabled to view it..


Misc.

Q. How do I earn free scores?
A. There are several ways to earn free transcriptions. You can read about some of these here.
If you make use of the Transcription Requests service, you will earn one free transcription with each order you place.

Q. How do I change my personal details?
A. Head to the 'Account' section of the menu bar. From the drop down menu select 'Main'. From the next page you want to click the 'Edit Profile' button. From here you will be able to change all details.

Q. Why do I need to enter address information when all files are delivered electronically?
A. This is to ensure paypal loads in the correct language for your location. If you don't enter this information paypal will load in French by default.

Q. How do I subscribe/unsubscribe to the newsletter?
A. Head to the 'Account' section of the menu bar. From the drop down bar select 'Main'. From the next page you want to click the 'Edit Profile' button. There will be a tab titled 'Mailing Lists', from here you can change your subscription and what format your newsletter will come in. You will automatically be signed up to the mailing list on registration.

Q. I have a suggestion for an improvement to the site, how do I let you know?
A. We welcome any such suggestions and it's best to email us on This email address is being protected from spambots. You need JavaScript enabled to view it..

Q. Where are you based?
A. Drumscore main man Dan is currently residing in (and working from)Derby, England.